Warranty and Legal Rights

At CasaLumio, you receive a standard 2-year warranty on all our lamps and accessories. If something goes wrong during this period under normal use, we will provide an appropriate solution.

This commercial warranty is in addition to your legal rights as a consumer and does not limit these rights. You are always entitled to a product that meets the agreement according to applicable consumer legislation within the European Union.

1. What is covered by the warranty

The warranty applies to product and manufacturing defects that occur under normal use of the product.

This includes, among other things:

• Product and manufacturing defects
• Parts that should not normally wear out or become defective under normal use
• Fixtures or components that do not function as reasonably expected
• Electrical faults not caused by improper use or external factors

2. What is not covered by the warranty

The warranty does not cover damage or defects that arise from improper use, careless handling, or external causes.

This includes, among other things:

• Damage from dropping, bumping, or incorrect installation
• Damage from improper or careless use
• Damage from moisture, overload, or incorrect connections
• Self-made modifications or repairs
• Normal wear and tear from use
• Defects caused by use outside the normal application of the product

3. Legal conformity

In addition to our standard warranty, you as a consumer always have the right to a product that conforms to the agreement. This means that a product must do what you can reasonably expect it to do.

This includes looking at:

• The nature of the product
• The price and quality of the product
• The information on the product page
• Normal and reasonably expected use

If a defect arises that is not caused by user damage or modifications, please contact us. Even if the purchase was made a long time ago, legal rights may still apply depending on the situation.

4. Order of solutions

In the case of a recognised warranty or conformity issue, we provide a solution according to the usual legal order.

In most cases, we first consider repairing the product. When repair is not possible or reasonable, we will look at replacing the product or component.

When repair or replacement is not possible, we can offer a refund or another appropriate solution.

5. Reporting period

Please report a defect as soon as you discover it. The sooner a report is made, the better we can assess and resolve the issue.

We recommend including clear photos or videos of the defect with the request.

6. How to report a warranty case

Warranty requests are processed through our returns portal or by contacting our customer service.

To quickly assess your request, please provide as much information as possible.

Specifically mention the following in a warranty request:

• Your order number
• A clear description of the problem
• Clear photos or videos showing the defect
• Photos of the product label or nameplate if available

Need help submitting a warranty request? Please contact us at info@casalumio.com.

7. Return costs for a recognised warranty case

In the case of a recognised warranty or conformity issue, we will cover the return costs entirely.

In such circumstances, you will receive clear instructions and, if necessary, a free return label.

8. Components and replaceable light sources

Many of our fixtures are equipped with replaceable light sources or components. When a part becomes defective, we will first look at replacing the relevant part if possible rather than fully replacing the product.

This often results in a quicker and more sustainable solution.

9. Contact

If you have questions about warranty, legal rights, or a defective product, please feel free to contact us.

Email: info@casalumio.com
Phone number: +31 55 203 2278

Last updated on: 7 May 2026